SALES
As a Sales Executive at BMW, I specialize in building lasting customer relationships and driving business growth. From guiding clients through their car-buying journey. I focus on delivering exceptional service and exceeding expectations. My role involved managing retention strategies, and consistently achieving sales targets in a fast-paced, competitive environment.
MANAGEMENT TRAINING
I completed comprehensive retail management training that equipped me with skills in leadership, team development, and customer-focused strategies. This program honed my ability to manage operations, drive performance, and deliver exceptional results in a dynamic retail environment.
Global BMW Sales
Certification
Completed a comprehensive training program designed for New and Used Car Sales Executives, focusing on brand knowledge, product expertise, and funding essentials. Key outcomes include:
• Enhanced understanding of BMW Group’s brand identity and product range.
• Mastery in presenting products to increase sales effectively.
• Proficient knowledge of BMW Group Financial Services consumer funding products, with the ability to communicate their features and benefits in a compliant manner.
Global BMW Management Certification
Completed a two-week intensive training program at the BMW Group Academy UK, focused on the compliant sale of Finance and Insurance (F&I) products. Achieved IMI Accreditation (MIMI) with inclusion in the Professional Register. Key outcomes include:
• Mastery of F&I sales processes, including customer qualification, product presentation, and handling concerns.
• Proficiency in presenting BMW Financial Services products and added-value options (e.g., Shortfall/Tyre Insurance).
• In-depth knowledge of consumer funding types, regulatory compliance, and customer buying motives.
• Skills required to manage a team, and control KPI’s
• Gained industry-recognized accreditation as a Member of the Institute of the Motor Industry (IMI).
During my time at Sainsbury’s, I successfully managed my own department, overseeing day-to-day operations and ensuring targets were consistently met. I led a team, motivating and supporting staff to deliver high standards of customer service while maintaining operational efficiency. Key responsibilities included stock management, scheduling, and performance monitoring to optimize productivity. I implemented strategies to streamline processes, resolve challenges, and foster a collaborative work environment. This role strengthened my leadership and problem-solving skills, as well as my ability to adapt to a fast-paced retail environment while maintaining focus on team development and achieving business goals.